HOW TO ORDER
See our FAQ page for more detailed information.
If you're new to raw or fresh food feeding consider purchasing the Sampler Pack. This will introduce your dog or cat to a variety of proteins, seeing what their favorites are, so you know what to purchase going forward.
ORDERING
You can order anytime but to guarantee your order makes the next production and shipping cycle, place it by Sunday 11:59p PST.
We order ingredients Mondays, with production occurring Tuesday through Friday.
We don't have a cache of ingredients or inventory. We make your pet's food fresh, with fresh ingredients after the order is placed.
HOW MUCH FOOD TO ORDER
Quick Reference Table for Adult cats with normal activity:
Quick reference table for adult dogs with normal activity:
ORDERING CUSTOM MEALS
You can let us know what you want in the NOTES during checkout eg make the food like Just Cat Turkey but remove the eggs, create an Only Dog Boneless Rabbit that does not use kale, or any other information you think we need to know like food sensitivities (allergic to chicken), health conditions (CKD, pancreatitis, IBD, etc). Default package size is 8oz unless otherwise stated. The more information you provide, the better. There is helpful information in the Custom Meal instructions, below the builder form. Please take a few minutes to read through it.
LOCAL DELIVERY
Delivery days are Mondays 9a-1p even on holidays -- contact us for exceptions or special requests. Make sure to include your gate code in the NOTES section during checkout. You can also pick-up in our facility at 3111 S. Valley View Blvd #O-101, Las Vegas, NV 89102 at no cost. We'll email you when your order's ready, Facility Hours for pick-up are listed on our website www.fetchingfoods.com.
SHIPPING
We ship nationwide. Shipping is calculated as part of the checkout process by UPS/FedEx. Read more here: www.fetchingfoods.com/shipping-a-necessary-evil/. Be sure to include your gate code or special delivery instructions for our couriers.
Select the best shipping method for you. We have years of successfully shipping food safely nationally no matter the option selected (UPS/FedEx ground, 2 day, next day, air cargo). Note that UPS/FedEx are NOT required to replace perishable shipments or damage they cause to the shipment. Damage caused by the carrier for air-cargo shipments are guaranteed and are fully replaceable.
SHIPPING DETAILS
Once shipped, if your UPS/FedEx package is damaged or delayed it may be beyond our ability to keep the food fully frozen and are not responsible for damages or replacements. You can reduce your chances of this happening by selecting a shipping speed that keeps the transit time under 5 days. We recommend using the air-cargo method for the fastest and most reliable shipping method. We cover air-cargo delays and damage.
If you select the Air-Cargo Airport pick-up option we will follow-up via email asking if you'd like to add a courier that will bring the food from the airport to your home or office (think Uber for packages) so check your spam folders or contact us if you don't see a courier email.
Air Cargo shipments are shipped when they're ready. The rate charged at checkout is flat rate up to 75lbs for Southwest and 60lbs for Delta. After your order his shipped via air-cargo we will no longer offer a courier service and you have 48hrs to pick up your order after arrival at the destination airport where they may begin charging a storage fee.
UPS/FedEx orders ship on Mondays. Pick-up from our facility is around 3pm PST. It takes several hours for UPS/FedEx to update their system once they receive the box. We print the shipping label several days before shipping as part of the process of preparing your order, so you may see Label Created on the status.
Contact us for special shipping requests or exceptions. We always try to make and ship your order as quickly as possible.
HELPFUL LINKS:
How to Feed Fetching Foods: http://www.fetchingfoods.com/how-to-feed-fetching-foods/
Air Cargo Shipping Method: http://www.fetchingfoods.com/new-shipping-option/
Shipping: http://www.fetchingfoods.com/shipping-a-necessary-evil/
General Feeding Tips: http://www.fetchingfoods.com/meal-time-feeding-tips/